Shipping policy

SHIPPING

At Lily & Sapphire, we aim to make your shopping experience as simple and enjoyable as possible.

On acceptance of your order, we will provide you with a tracking number so that you can track the fulfilment and delivery of your order from start to finish.

We do our best to ship your orders as soon as possible, and aim to ship within 24-48 hours (business days) of the order being placed. This excludes any pre order items and during peak trading times there may be some slight delays.

For most orders within Australia we offer a $10 flat rate shipping fee.  For non bulk items or large multi-product orders. We also offer free local pickup at checkout.

If you require your items urgently please email us prior to checking out so we can help you. We also offer express shipping. 

For bulky, oversized items or multi-product orders, including furniture, pots and artworks, you will need to get in contact with us for a freight quote (email: shop@lilyandsapphire.com.au) We only offer Click & Collect instore for these items otherwise.  Quotes vary depending on location and cubic meterage. We endeavour to always find the most affordable option. .

Alternatively if you would like to have an estimate on shipping prior to purchasing you can contact us via email at orders@lilyandsapphire.com.au. Please provide the shipping address so that we can provide you with accurate costs.

All orders will be dispatched within 2 - 5 business days of the order being received and we will contact you if there are any delays in meeting the above timeframe.

Deliveries will only be made during normal business hours from Monday to Friday. Lily & Sapphire cannot accept a Post Office box address for such deliveries.
It is important that you ensure we have sufficient information for delivery of your purchases. Please be very clear with your delivery instructions for large and heavy items.
If you have made multiple purchases, you may receive multiple deliveries over a number of days, depending on the stock, couriers and other circumstances.
Once your purchases have been delivered, please open and inspect them as soon as possible. 

Please double check your address is correct at checkout.
Unfortunately we cannot take responsibility for delivery to an incorrect address and there may be additional costs for a redelivery.