By using, viewing or accessing this website, you acknowledge that you have read, understood and agree to be bound by the Terms and Conditions, Shipping and Privacy Policies. If you do not agree, please do not use this website.

Secure shopping


All on-line orders are encrypted and sent through the DPS gateway, using SSL information from being intercepted technology, to prevent information from being intercepted.

Lily & Sapphire cannot guarantee any data, file or program available on this website ( or any linked website) is free of viruses or other spyware and you agree that you assume the risk of any damage to your computer as a result of using this website.

Payments


Payments can be made by using credit cards( Visa or Mastercard). We also offer a pay by phone option for convenience. All products will be dispatched once all funds have been cleared.

Refund Policy


Please choose carefully as we do not normally refund on goods unless they are faulty or not as described on our website. All items are quality control inspected before being carefully packaged to be sent.

If your goods arrived damaged


Please note Lily & Sapphire may not offer a refund for change of mind returns, however we may offer a credit voucher or exchange. The exchange or credit will not include shipping and handling charges. The exchange or credit will be issued when the goods are received by Lily & Sapphire in original condition, including product packaging where applicable

Should a product be faulty by manufacture, please notify us by phone, email or fax within 48 hours of receipt of goods to discuss your order.

We request you notify us of any incorrect orders within 48 hours of receiving your order. We will either replace the items or issue a refund if advised within the claim period above if goods are faulty or not as described on-line.

In order for Lily & Sapphire to process a return request, you must first contact us by phone, email or mail

Telephone; (02) 66526274 – Local, International 612 66526274

Email; shop@lilyandsapphire.com.au

Mail: P.O.Box 6103, Park Beach Plaza, Coffs Harbour, NSW, Australia, 2450 Included in your request must be the following information:

  1. Daytime and after hours contact number
  2. Transaction ID ( receipt number) Or a copy of your tax invoice/ receipt.
  3. A brief description of the fault or issue.

Please do not return the goods until we have replied or spoken to you and have issued an authorization number.

We request you notify us of any incorrect orders within 48 hours of receiving your order. We will either replace the items or issue a refund if advised within the claim period above if goods are faulty or not as described on-line.

Governing Law


Lily & Sapphire operates this website from its offices within New South Wales, Australia. The laws of the State of New South Wales and the Australian Commonwealth ( including but not limited to the Australian Consumer Law which forms part of the Competition and Consumer Act 2010 Cth) govern these terms and conditions, privacy policy and shipping policy and you agree to submit to the applicable non-exclusive jurisdiction of the courts of New South Wales or The Commonwealth of Australia.
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